You keep the customers. We keep it fair.
No stay. No save fee.
That’s the whole plan.
Pay for a verified save.
Everything is free to connect.
Of the next paid invoice. Just that one.
They hit cancel. They accept an offer. They pay again next cycle. Only then do we take a cut.
Plug it in- They left.Cancelled or refunded
- €0 fee
- They stayed.Next invoice: €50
- €10 fee
- You keep the rest.
- €40
Example math. Not customer revenue. No monthly charge on save fee.
One invoice, once. No ongoing cut.
If they cancel or refund, the save fee is zero.
Free embed. Free AI connector. Free Shopify connection. No monthly plan or per-subscriber charge. Pilot fee collection is off until a separate merchant payment authorization; no retroactive pilot fees.
Small print. Big principles.
What counts as a save?
A customer starts cancelling, accepts an approved offer, and pays the next subscription invoice. Clicking “stay” alone is not a save. A cancellation, refund or dispute makes the save fee zero.
Can customers still cancel?
Always. “Continue cancelling” remains visible. They don’t have to answer questions or accept an offer to leave.
Can Fat Cat invent an offer?
No. Your limits decide which offers are allowed. The conversation can explain or negotiate those options, but cannot create its own discount.
Will my customer see the cat?
No. The cat lives here. Your customer sees your product’s voice, brand and approved terms.
Does it work with every Shopify subscription app?
Shopify connects your catalog. Managing subscriptions also needs a supported connection to the app that owns them. Setup checks compatibility before a cancellation link can go live.